support

  • systems status
  • acceptable use policy
  • privacy policy
  • knowledge center

NETPASS, LLC ACCEPTABLE USE POLICY

Click here to view printable version

This Acceptable Use Policy (AUP) specifies the actions prohibited by NETPASS, LLC (hereinto referred to as "NetPass") to users of the NetPass Network. NetPass reserves the right to modify the Policy at any time, effective upon posting of the modified Policy to this page.

ILLEGAL USE
The NetPass Network may be used only for lawful purposes. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.

SYSTEM AND NETWORK SECURITY
Violations of system or network security are prohibited, and may result in criminal and civil liability. NetPass will investigate incidents involving such violations and may involve and will cooperate with law enforcement if a criminal violation is suspected. Examples of system or network security violations include, without limitation, the following:

  • Unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network.
  • Unauthorized monitoring of data or traffic on any network or system without express authorization of the owner of the system or network.
  • Interference with service to any user, host or network including, without limitation, mailbombing, flooding, deliberate attempts to overload a system and broadcast attacks.
  • Forging of any TCP or UDP packet header or any part of the header information in an email or a newsgroup posting.

EMAIL
Sending unsolicited mail messages, including, without limitation, commercial advertising and informational announcements, is explicitly prohibited. A user shall not use another site's mail server to relay mail without the express permission of the site.

Posting the same or similar message to one or more newsgroups (excessive cross-posting or multiple-posting, also known as "SPAM" or "spamming") is explicitly prohibited.

INDIRECT OR ATTEMPTED VIOLATIONS OF THE POLICY, AND ACTUAL OR ATTEMPTED VIOLATIONS BY A THIRD PARTY ON BEHALF OF A NetPass CUSTOMER OR A CUSTOMER'S END USER, SHALL BE CONSIDERED VIOLATIONS OF THE POLICY BY SUCH CUSTOMER OR END USER.

Complaints regarding Illegal Use or System or Network Security issues should be sent to security@netpass.com.

Complaints regarding email abuse including, but not limited to, unsolicited mass e-mail (a/k/a "spamming") should be sent to abuse@netpass.com.

report an incident Request Information

I am experiencing an issue with
(check all that apply):

  • e-mail
  • website
  • other

In order for us to process your request, please describe the incident you are experiencing in as much detail as possible including any error codes or specific error messages you may be receiving. If you feel you cannot adequately detail or replicate the incident using this form, please e-mail support@netpass.com or call 888.296.7277.


refresh code